Terms of Service

Last updated: 24 September 2026

These terms govern a clinic's use of ClinicForYou, operated by MBB INTERVIEW PREPARATION COACHING (OPC) PRIVATE LIMITED (“we”, “us”). By using the service you agree to them. If you are agreeing on behalf of a clinic, you confirm you are authorised to do so.

1. What the service is

ClinicForYou is an appointment scheduling and patient communication tool. It provides a WhatsApp assistant that books appointments on the clinic's own WhatsApp Business number, an optional missed-call trigger, and a web dashboard for managing the day's queue, bookings, patients and reports.

ClinicForYou is not a medical device and not a medical-records system. It does not provide medical advice, diagnosis or treatment, and it must not be relied on for clinical decision-making or in an emergency. Clinical judgement remains entirely the clinic's.

2. Your account

Access is by a sign-in key issued to the clinic. You are responsible for keeping it confidential and for everything done under it. Tell us immediately if you believe it has been exposed, and we will issue a replacement, which invalidates the old one.

3. Your responsibilities

Patient consent. You must have each patient's consent to contact them on WhatsApp before adding them or messaging them through the service.
WhatsApp policies. You must comply with the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service and Meta's Commerce Policy. Messages you send through the service are sent from your number and are your responsibility.
Accuracy. Keep your working hours, leave dates and doctor details up to date. Patients are offered appointments based on what you configure.
Your own obligations to patients. You are the Data Fiduciary for your patients' personal data under the Digital Personal Data Protection Act, 2023. You are responsible for having a lawful basis for anything you record, including notes and documents you attach to a visit.
Honouring bookings. Appointments made through ClinicForYou are appointments with your clinic. We do not provide care and take no part in it.

4. Acceptable use

You must not use ClinicForYou to:

Send marketing, promotional or bulk messages to patients.
Message people who have not consented, or who have asked you to stop.
Upload unlawful content, or content you have no right to hold.
Attempt to access another clinic's data, or to probe, scan or disrupt the service.
Resell or sublicense the service without our written agreement.

We may suspend an account that breaches this section, with notice where practical.

5. Fees

Subscription fees, where they apply, are as agreed in writing with your clinic. We will give at least 30 days' notice by email before any change to your fees.

WhatsApp conversation charges are separate and are billed by Meta directly to the clinic. They are set by Meta, vary by conversation type and country, and are not included in any fee payable to us. We do not mark them up and we do not collect them.

6. Availability

We aim to keep ClinicForYou available but do not guarantee uninterrupted service. Message delivery depends on the WhatsApp Business Platform, on the clinic's own WhatsApp account standing, and on the patient's network — none of which are within our control. Keep a way of running your clinic that does not depend on this service being up.

7. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of goodwill, or for missed or delayed appointments, missed or undelivered messages, or clinical outcomes.

Our total liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid us in that period.

Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Termination

You may stop using ClinicForYou at any time by telling us in writing. We may terminate with 30 days' notice, or immediately for a serious breach of section 3 or 4.

On termination you may request an export of your clinic's data. Your data is then deleted within 90 days, as set out in our Privacy Policy.

9. Changes to these terms

We may update these terms. The date at the top of this page shows when. Where a change materially affects your rights we will email the clinic's registered address before it takes effect.

10. Governing law

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from them.

11. Contact

MBB INTERVIEW PREPARATION COACHING (OPC) PRIVATE LIMITED
Flat 2041, Tower 2, Prestige Ferns Residency,
Harlur Road, HSR Layout, Bengaluru 560102, Karnataka, India
ashrithshetty15@gmail.com · +91 96112 34765