How to delete your data

Last updated: 24 September 2026

You can ask us to delete personal data held in ClinicForYou at any time, whether you are a clinic using the service or a patient who booked through it. There is no charge, and you do not need an account to ask.

Send one email

If you are a patient

• The mobile number you used to message the clinic.
• The name of the clinic you booked with.
• Whether you want everything deleted, or only a specific appointment.

If you are a clinic

• The clinic name and the WhatsApp number registered with us.
• Whether you want the whole account deleted, or only particular patient records.
• Whether you would like an export of your data before it is deleted.

What happens next

1. We acknowledge within 2 working days. We may ask one or two questions to confirm you are who you say you are — we will never ask for a password or a one-time code.
2. We delete within 30 days of confirming the request, and tell you when it is done.
3. Backups. Data may remain in encrypted backups for a short period after deletion from the live system, and is overwritten on the normal backup cycle.

What we cannot delete

• Messages in WhatsApp itself. The conversation on your phone and on the clinic's phone belongs to your WhatsApp accounts. Delete it in WhatsApp, as you would any other chat.
• Records the clinic must keep by law. A clinic may be required to retain certain records. Where that applies, we will tell you which records and why.

If an account closes

You do not have to ask. When a clinic stops using ClinicForYou, its data — including patient records, notes and documents — is deleted within 90 days automatically.

If you are not satisfied

Contact our Grievance Officer, whose details are in section 11 of the Privacy Policy. You also have the right to complain to the Data Protection Board of India.